Safety Guide

Safety guide

Crew Safety Guide

Effective date: 2026-06-07 Last updated: 2026-06-08 Version: 1.1

English is the primary version of this Safety Guide. If there is any conflict or ambiguity between the English version and any other translation version, the English version will control, unless applicable law requires otherwise.

1. Safety Guide

1.1 What this guide is for

Plain English summary: Crew helps people discover, organize, join, pay for, and talk about events. Real-world events can be meaningful and fun, but they can also involve real-world risks. This guide is here to help you slow down, check details, and make safer choices.

This Safety Guide gives practical suggestions for using Crew online and meeting people offline. It applies to participants, organizers, and anyone using Crew features such as event pages, registrations, payments, chats, route-based events, media, reports, and support.

CREW IS NOT AN EMERGENCY SERVICE. IF YOU ARE IN IMMEDIATE DANGER, IF A CRIME IS IN PROGRESS, IF SOMEONE IS INJURED, OR IF YOU NEED URGENT HELP, CONTACT LOCAL EMERGENCY SERVICES FIRST. DO NOT WAIT FOR CREW SUPPORT TO RESPOND.

This guide does not replace your own judgment, local law, official safety advice, police advice, medical advice, travel advice, venue rules, road rules, insurance requirements, or organizer responsibilities.

2. Online Safety & Scam Prevention

2.1 Keep payments inside Crew

Plain English summary: If a Crew payment flow is available, use it. Off-platform payments are harder to verify and much harder for Crew to help with.

When Crew payment is available for an event, do not move the payment outside Crew. Be very cautious if someone asks you to:

- pay by cash, bank transfer, external QR code, external wallet, gift card, crypto, or a private payment link;

- pay a “seat deposit,” “fuel deposit,” “reservation guarantee,” or “trust fee” outside Crew;

- pay extra to “secure your spot” after you already registered through Crew;

- buy “resold” or “second-hand” tickets at a higher price outside Crew;

- send money because they claim there is an emergency, travel problem, bank issue, or urgent organizer cost;

- accept an off-platform refund when the original payment was made through Crew.

If a payment was made outside Crew, Crew may not have payment records, Stripe records, refund records, dispute records, or chargeback records for that transaction.

PARTICIPANTS SHOULD NOT SEND MONEY OUTSIDE CREW WHEN A CREW PAYMENT FLOW IS AVAILABLE. ORGANIZERS MUST NOT ASK PARTICIPANTS TO BYPASS CREW PAYMENTS, REFUNDS, OR DISPUTE TOOLS.

If someone pressures you to pay off-platform, stop and report it.

2.2 Keep communication in Crew until trust is established

Plain English summary: Staying in Crew chat gives you a clearer record if something goes wrong.

Use Crew chat for event questions, meeting details, route updates, payment questions, and safety concerns, especially before you know the other person well.

Be cautious if someone quickly asks to move the conversation to WeChat, WhatsApp, Telegram, Instagram, SMS, email, or another private channel. Moving too early can make scams, harassment, pressure, and dispute handling harder to review.

You can choose to share external contact details later if you trust the person and understand the risk, but you should never feel pressured to do it.

2.3 Protect personal and financial information

Plain English summary: Share only what is needed for the event. Do not give strangers sensitive information.

Do not share the following in public event pages, public profiles, early chats, or group chats:

- your full home address;

- your daily routine;

- your workplace details if not necessary;

- passport, identity card, residence permit, or visa images;

- bank card numbers, account numbers, passwords, one-time codes, recovery codes, or private keys;

- private financial details;

- sensitive information about children, family members, housemates, or other people;

- private location patterns such as “I live alone and get home at 23:00 every day.”

If an organizer needs information for a lawful and necessary event reason, they should explain why it is needed, how it will be used, and whether there is a safer way to provide it.

2.4 Common warning signs

Plain English summary: A scam often feels rushed, emotional, secretive, or too good to be true.

Pause and report if someone:

- pressures you to pay immediately;

- asks you to keep payment or communication secret;

- changes the price after you show interest;

- refuses to use Crew payment when available;

- claims Crew, Stripe, a bank, or law enforcement requires a private transfer;

- sends external payment links or QR codes;

- offers unusually cheap or unusually expensive tickets;

- asks for personal documents without a clear reason;

- avoids simple questions about the event, route, vehicle, venue, or refund rules;

- sends suspicious links, files, or login pages;

- uses aggressive, romantic, emotional, or guilt-based pressure.

3. In-Person Event Etiquette & Safety

3.1 Choose safer meeting points

Plain English summary: For a first meeting, pick a place where help and exit options are available.

For city events, social meetups, road trips, or first-time meetings, choose public, well-lit, and active places where possible, such as:

- cafés;

- shopping centres;

- train or bus stations;

- hotel lobbies;

- official visitor centres;

- public squares with people around;

- venues with staff, cameras, or reception desks.

Avoid meeting for the first time in private homes, isolated car parks, remote areas, hotel rooms, or places where leaving would be difficult.

3.2 Tell someone you trust

Plain English summary: Before you go, make sure someone outside the event knows your plan.

Before attending an offline event, consider sending a trusted person:

- the event name and link;

- the organizer’s Crew profile screenshot;

- the participant or driver profile screenshot where relevant;

- meeting place and planned route;

- vehicle information, if relevant;

- expected departure and return time;

- your live location, where you feel comfortable and it is safe to share;

- a check-in time.

If your plan changes, update that person.

3.3 Keep your exit options open

Plain English summary: You should always be able to leave if something feels wrong.

Before joining an event, especially a road trip, late-night event, remote route, or activity with people you do not know well:

- check nearby public transport, taxi, rideshare, or pickup options;

- keep enough phone battery and mobile data;

- keep some emergency funds separate from your main wallet;

- know where the nearest public place is;

- avoid depending completely on one person for transport, accommodation, documents, money, or communication;

- leave early if you feel unsafe, pressured, trapped, or uncomfortable.

You do not need to justify leaving an unsafe situation.

3.4 Respectful behavior at events

Plain English summary: Good events depend on clear boundaries and respectful conduct.

Participants and organizers should:

- respect personal boundaries;

- avoid unwanted physical contact;

- avoid sexual, aggressive, discriminatory, or humiliating comments;

- respect a person’s decision to leave, decline, or say no;

- avoid pressuring others to drink, use substances, spend money, share private details, or change plans;

- follow venue rules, road rules, local laws, and organizer safety instructions;

- report harassment, threats, scams, violence, stalking, or unsafe behavior.

4. Guidance for Participants

4.1 Before joining an event

Plain English summary: Read the details before you commit.

Before joining, check:

- organizer name and profile;

- event date, time, and meeting point;

- route, stops, end point, and transport expectations;

- price, platform fee, refund rules, and cancellation rules;

- activity difficulty and physical requirements;

- equipment, documents, weather, and local rules;

- whether the event is public, private, paid, free, city-based, route-based, or road-trip based;

- whether the event description feels complete and realistic.

Ask questions in Crew chat if anything is unclear.

4.2 During the event

Plain English summary: Stay aware and listen to your instincts.

During an offline event:

- keep your phone charged;

- keep your belongings with you;

- avoid sharing private documents unless truly necessary;

- watch for changes in route, timing, price, or behavior;

- do not ignore unsafe driving, intoxication, threats, harassment, or pressure;

- use Crew reporting tools if needed;

- contact emergency services first if there is danger.

5. Guidance for Organizers

5.1 Before publishing an event

Plain English summary: A safe event starts with clear information.

Organizers should clearly explain:

- what the event is;

- who it is suitable for;

- date, time, meeting point, route, stops, and end point;

- price, platform fee, refund rules, and cancellation rules;

- capacity and waiting-list rules;

- physical requirements and accessibility limits;

- equipment, documents, weather, and clothing needs;

- transport expectations;

- age restrictions where relevant;

- safety notes and local rules;

- what happens if the event is delayed, changed, or cancelled.

Do not hide important limitations. Do not use misleading photos, prices, route descriptions, safety claims, or refund promises.

5.2 During the event

Plain English summary: Organizers should make the event understandable, respectful, and safe to leave.

Organizers should:

- arrive on time and identify themselves clearly;

- avoid changing the meeting place, route, price, or schedule without clear notice;

- keep communication respectful;

- respect participant boundaries and privacy;

- avoid pressuring participants into side payments or off-platform arrangements;

- keep group expectations clear;

- pause or cancel the event if safety conditions change;

- tell participants how to leave safely if the plan changes;

- report serious safety issues to local authorities first when needed.

5.3 Organizer payment and refund behavior

Plain English summary: Do not turn payment problems into private pressure.

Organizers must not ask participants to bypass Crew payment, refund, dispute, or support flows when Crew payment is available.

Do not ask participants to send private transfers for:

- seat guarantees;

- fuel deposits;

- route deposits;

- “temporary” organizer costs;

- informal refunds;

- private ticket resale;

- dispute settlement;

- compensation outside Crew.

If there is a genuine payment, refund, payout, or event problem, use Crew support and the official payment flow.

6. Road Trip & Transportation Safety

6.1 Before the trip

Plain English summary: Road trips require extra checks because people depend on each other for transport.

Before joining or hosting a road trip, participants and organizers should discuss and verify:

- the driver’s legal driving eligibility;

- vehicle insurance and registration, where applicable;

- planned route, stops, fuel expectations, tolls, parking, and timing;

- luggage limits;

- seat count and seatbelts;

- whether the driver will be the only driver;

- rest breaks and fatigue management;

- weather, road closures, border or local travel rules;

- emergency contact plan;

- whether anyone has essential medical or accessibility needs relevant to the trip.

Crew does not verify every driver, vehicle, insurance policy, road condition, permit, license, or travel document unless Crew clearly says otherwise for a specific feature.

6.2 During the trip

Plain English summary: If the driving is unsafe, speak up and leave when you can safely do so.

All drivers and passengers should follow traffic laws and wear seatbelts where available and required.

Passengers should refuse to continue a trip if there is serious danger, including:

- drunk driving;

- drug-impaired driving;

- extreme fatigue;

- reckless speeding;

- aggressive driving;

- refusal to use seatbelts;

- unsafe vehicle condition;

- dangerous weather or road conditions;

- pressure to continue when the group is not comfortable.

If you believe there is immediate danger, contact local emergency services.

6.3 For drivers and road trip organizers

Plain English summary: If you drive, people are trusting you with their safety.

Drivers and road trip organizers should:

- drive only if legally allowed and fit to drive;

- follow traffic laws;

- carry required documents;

- keep the vehicle roadworthy;

- avoid alcohol, drugs, and fatigue;

- plan realistic driving times and rest breaks;

- never pressure passengers to continue if they feel unsafe;

- be clear about costs before the trip;

- not collect off-platform payments where Crew payment is available.

7. AI Suggestions Awareness

7.1 Treat AI suggestions as inspiration, not confirmation

Plain English summary: AI can help with ideas, but it may be wrong or outdated.

If Crew offers AI-generated route ideas, activity labels, event summaries, recommendations, safety prompts, or planning suggestions, treat them as inspiration only.

AI suggestions may not reflect:

- current road closures;

- weather alerts;

- venue closures;

- strikes or transport disruption;

- construction works;

- unsafe areas;

- border rules;

- local permits;

- opening hours;

- accessibility limits;

- recent reviews;

- emergency conditions.

Before travelling or hosting, verify important details using reliable sources such as official maps, Google Maps or another current map service, venue websites, transport providers, weather services, local authorities, and common sense.

DO NOT RELY ON AI SUGGESTIONS AS YOUR ONLY SAFETY, ROUTE, LEGAL, WEATHER, TRANSPORT, OR EMERGENCY INFORMATION SOURCE.

8. Reporting, Blocking & Moderation

8.1 Report unsafe or suspicious behavior

Plain English summary: Reporting helps Crew review patterns and protect users, but it does not replace emergency services.

Use Crew reporting tools or contact support if you experience or see:

- scams or off-platform payment pressure;

- harassment, threats, hate, stalking, or intimidation;

- unsafe event descriptions;

- dangerous driving;

- misleading prices or refund promises;

- impersonation;

- suspicious links or files;

- sexual misconduct or unwanted contact;

- minors being involved in unsafe or age-inappropriate activity;

- violence or threats of violence;

- illegal content or activity.

If there is immediate danger, contact emergency services first. After you are safe, you can report the incident to Crew.

8.2 Use blocking when needed

Plain English summary: Blocking can reduce contact, but it is not a safety guarantee.

Blocking may limit direct messages, profile interactions, event visibility, public interactions, or other surfaces depending on the feature.

Blocking does not remove emergency risk, undo payments, erase historical records, remove all shared content, or replace police, medical, legal, or safety support.

9. Emergency & Public Support Resources

9.1 Emergency services

Plain English summary: In urgent danger, contact official emergency services first.

The resources below are examples of official or widely recognized public resources. They may not cover every country, region, language, or situation. Always check the correct local emergency number for where you are.

Location: Emergency resource

European Union: Call 112 for emergency help. 112 is the EU emergency number and is available across the EU.

United Kingdom: Call 999 or 112 for emergency services. For non-emergency police matters in the UK, use 101 where appropriate.

United States: Call 911 for emergency assistance.

9.2 Fraud and scam reporting

Plain English summary: If you think you were scammed, report it to the platform and to the appropriate public authority where possible.

Location / scope: Resource

United Kingdom: Report Fraud: https://www.reportfraud.police.uk/

United States: FTC ReportFraud: https://reportfraud.ftc.gov/

Cross-border scams: econsumer.gov: https://www.econsumer.gov/

If a scam involved your bank card, bank account, or payment account, contact your bank or payment provider quickly.

9.3 Emotional and crisis support

Plain English summary: If you feel overwhelmed or unsafe, reach out for help. If someone is in immediate danger, call emergency services.

Location / scope: Resource

United Kingdom and Ireland: Samaritans: call 116 123 where available, or visit https://www.samaritans.org/

United States: 988 Suicide & Crisis Lifeline: call or text 988, or visit https://988lifeline.org/

European countries where available: Some countries use 116 123 for emotional support helplines. Availability is not EU-wide, so check local official resources.

Crew support is not a crisis hotline, medical service, police service, or emergency response service.

10. Important Limitations

Plain English summary: This guide is practical safety advice, not a promise that every event or user is safe.

Crew provides tools for event discovery, event creation, registration, payments, communication, reports, and moderation. Crew may review events, accounts, content, reports, and payments where needed, but Crew cannot remove all online or offline risk.

Unless Crew clearly says otherwise for a specific feature, Crew does not run background checks, criminal-record checks, identity verification, professional qualification checks, venue inspections, vehicle inspections, insurance checks, permit checks, health screening, or event-safety certification.

THIS SAFETY GUIDE IS PROVIDED FOR GENERAL INFORMATION AND PRACTICAL RISK REDUCTION ONLY. IT DOES NOT CREATE A SAFETY GUARANTEE, INSURANCE COVERAGE, PROFESSIONAL SAFETY ASSESSMENT, LEGAL ADVICE, MEDICAL ADVICE, TRAVEL ADVICE, OR EMERGENCY RESPONSE SERVICE.

TO THE MAXIMUM EXTENT ALLOWED BY LAW, CREW IS NOT RESPONSIBLE FOR ACCIDENTS, INJURIES, PROPERTY LOSS, CRIMINAL ACTS, PERSONAL DISPUTES, UNSAFE DRIVING, OFF-PLATFORM PAYMENTS, USER MISCONDUCT, VENUE CONDITIONS, ROAD CONDITIONS, WEATHER, THIRD-PARTY SERVICES, OR OTHER EVENTS OUTSIDE CREW’S REASONABLE CONTROL. NOTHING IN THIS GUIDE LIMITS RIGHTS OR RESPONSIBILITIES THAT CANNOT BE LIMITED BY LAW.

If you are unsure whether an event is safe for you, do not join it.