Community Guidelines

Effective date: 2026-10-01

1. Respect and safety

Crew has zero tolerance for objectionable content and abusive users.

Do not harass, threaten, abuse, discriminate, impersonate others, scam users, spam the platform, or create misleading or unsafe events. Treat participants, organizers, venues, staff, and third parties with respect.

2. Events and payments

Event information must be accurate, current, and not misleading. Do not publish illegal events, unsafe events, misleading listings, fake capacity, hidden fees, false routes, false organizer claims, or requests to pay outside Crew when Crew payments are required or available.

3. User content

Do not post illegal, hateful, abusive, sexually exploitative, fraudulent, private, misleading, unsafe, infringing, spam, malware, phishing, or impersonation content. Do not post content that you do not have the right to share.

Do not post content that exposes private addresses, identity documents, payment details, passwords, verification codes, private messages, or sensitive personal information without authorization.

4. Prohibited activity

Crew prohibits events, content, messages, payments, or accounts involving illegal goods or services, sexual exploitation, trafficking, violence, terrorism or extremist activity, self-harm promotion, weapons misuse, dangerous challenges, fraud, money laundering, sanctions evasion, or activity that creates unacceptable safety, legal, or payment risk.

5. Reports and blocking

Users can report events, profiles, media, posts, messages, and other content from relevant menus where available. Users can also block other users where the feature is available.

Reports should include enough context for review, such as screenshots, event names, usernames, messages, payment references, dates, and why the content or behavior is unsafe, illegal, or against Crew policy.

We review reports within 24 hours. Content that violates these Guidelines is removed, and the users responsible are suspended or removed.

6. Enforcement

Crew may remove content, restrict accounts, cancel events, limit payments or payouts, preserve records, refund payments, hold funds, or escalate issues where needed for safety, compliance, payment integrity, legal obligations, or platform integrity.

Enforcement may consider severity, user history, risk to others, legal requirements, payment-provider rules, app-store rules, and whether the issue can be corrected.

7. Appeals

If Crew restricts your account, content, event, payment, payout, or access to a feature, you may contact support@crew-app.com with relevant context and evidence. EU users may also use available digital-services complaint or appeal mechanisms where applicable.

8. Child safety standards

Crew prohibits child sexual abuse and exploitation (CSAE) in any form, including child sexual abuse material (CSAM), grooming, sextortion, trafficking, and any sexualisation of minors. We remove such content immediately, permanently ban the accounts involved, preserve relevant evidence, and report to the competent authorities, including the National Center for Missing & Exploited Children (NCMEC) and UK law enforcement where applicable.

Report concerns in the app from the relevant report menu, or contact our child safety point of contact at support@crew-app.com. If a child is in immediate danger, contact local emergency services first.

9. Emergencies

Crew is not an emergency service. If you are in danger, contact local emergency services first.

10. Relationship to other policies

These Community Guidelines work together with the User Agreement, Privacy Policy, Safety Guide, applicable refund rules, Organizer Terms, Cookie Policy, DSA Notice, purchase screens, event rules, and applicable law. The more specific rule applies where a specific payment, privacy, safety, app-store, or legal notice controls a topic.