Crew DSA Notice and Action

Effective date: 2026-06-18 Last updated: 2026-06-20 Version: 1.1

1. Purpose and scope

This notice explains how Crew receives and reviews notices about illegal content or policy-violating content where digital-services rules, including the EU Digital Services Act where applicable, may apply.

Crew provides user-generated event, profile, message, media, and public content features. Crew may review reports under the Terms, Community Guidelines, Safety Guide, Privacy Policy, payment rules, app-store rules, and applicable law.

2. DSA contact point

For illegal-content notices, digital-services notices, authority notices, or DSA-related contact, use support@crew-app.com unless a dedicated in-product reporting flow is available for the content.

Privacy and data rights requests should be sent to privacy@crew-app.com.

3. Reporting illegal content

You may report content, events, profiles, messages, media, moments, payment requests, or accounts that you believe are illegal or violate Crew policy.

Use the in-app report flow where available. If the report flow is unavailable, contact support@crew-app.com.

4. What to include

A useful notice should include:

• the event, profile, message, media, moment, account, URL, ID, or payment reference involved;

• the country or region where you believe the content is illegal, if relevant;

• the legal or policy reason you believe the content is illegal or violates Crew rules;

• screenshots, URLs, timestamps, message text, payment references, or other evidence where available;

• your name and contact information where appropriate;

• a statement that the information in the notice is accurate and complete to the best of your knowledge, where legally required.

5. How Crew may act

Crew may review the notice, request more information, restrict visibility, remove content, disable access, warn users, restrict accounts, cancel events, preserve records, limit payments or payouts, refund payments, report to authorities, or take no action where the notice is not sufficiently substantiated.

Crew may prioritize urgent safety, fraud, child-safety, violence, terrorism, serious abuse, payment-risk, or authority notices.

6. Decision notices and appeals

Where required, Crew may provide a statement of reasons or other notice when it restricts content, events, accounts, payments, payouts, or feature access because of illegal content, policy violations, safety, fraud, or platform integrity.

If you disagree with a moderation or enforcement decision, contact support@crew-app.com with relevant context and evidence. Where EU digital-services rules apply, users may have access to internal complaint handling, out-of-court dispute settlement, or other legally required appeal routes.

7. Misuse and repeat notices

Crew may restrict abusive, manifestly unfounded, repetitive, fraudulent, or bad-faith notices, complaints, appeals, or reports where allowed by law.

Crew may also take action against users who repeatedly submit illegal content, policy-violating content, fraudulent reports, or abusive appeals.

8. Transparency and records

Crew may keep records of notices, reports, decisions, appeals, evidence, and enforcement actions where needed for safety, audit, legal compliance, dispute handling, fraud prevention, payment integrity, or platform integrity.

If Crew becomes subject to additional transparency reporting or average monthly EU recipient publication obligations, Crew will publish or update the required information in an appropriate public location.

9. Emergencies

Crew is not an emergency service. If you believe someone is in immediate danger or a crime is in progress, contact local emergency services first.