Crew Account Deletion

Effective date: 2026-06-18

1. Delete your account in the app

Crew provides an in-app account deletion path for signed-in users.

Open Crew and go to Settings / Account & Security / Delete account.

Follow the confirmation steps shown in the app. A confirmed deletion request has a 7-day cooling-off period before execution.

2. Request deletion by email

If you cannot sign in, have uninstalled the app, cannot use the in-app deletion flow, or need help with deletion, contact privacy@crew-app.com from the email address linked to your Crew account and ask for account deletion.

Please include enough information for Crew to identify the account, such as the email address, username, user ID if known, and country or region. Do not send passwords, payment card numbers, verification codes, or identity documents unless Crew specifically asks for a safe upload method.

3. Verification and timing

Crew may need to verify that the requester controls the account before processing a deletion request. Crew may ask for additional information where needed to prevent unauthorized deletion, fraud, account takeover, or safety issues.

During the cooling-off period, you can withdraw the deletion request before execution begins.

4. What deletion covers

Account deletion applies to your Crew account and associated data. Where possible, Crew deletes or anonymizes account data from active use, subject to records that must or may be retained under the Privacy Policy or applicable law.

Public content, event records, messages, payment records, safety records, support records, or organizer/participant records may be handled differently depending on their purpose and legal requirements.

5. Records that may be retained

Some records may be retained where required or allowed for payment integrity, payouts, refunds, chargebacks, disputes, tax, accounting, safety, fraud prevention, security, audit, backup, legal compliance, legal claims, app-store requirements, or provider requirements.

Retention does not mean Crew keeps the account active. Records kept after deletion are limited to the reason they are retained and may be restricted from normal product use.

6. Payments, subscriptions, and third-party services

Deleting your Crew account may not automatically delete records held by Stripe, an app store, payment networks, banks, map providers, Firebase, or other third-party services that act under their own legal duties or privacy notices.

If you have an active subscription or recurring billing relationship, you may also need to cancel it through the relevant app store or payment provider.

7. Related policy and contact

The Privacy Policy explains data retention, account deletion, privacy rights, and contact routes in more detail.

For privacy or account deletion requests, contact privacy@crew-app.com.