Imprint and Contact

Imprint and contact

Crew Imprint and Contact

Effective date: 2026-06-07 Last updated: 2026-06-08 Version: 1.1

1. Legal Notice

Plain English summary: This page tells you who operates Crew, how to contact us, and which contact route to use for different requests.

Crew is operated by:

ALETHEIA SYSTEMS HOLDINGS LIMITED Company number: 17081867 Registered in: England and Wales Registered office: Office 15201 Initial Business Centre, Unit 7, Wilson Business Park, Manchester, England, United Kingdom, M40 8WN

Official website: https://www.crew-app.com

Company register: Companies House, United Kingdom.

This notice is intended to provide legal and contact information for Crew users, organisers, participants, authorities, and other interested parties. It should be read together with our Terms and Conditions, Privacy Policy, Safety Guide, Cookie Policy, Refund Policy, and any event-specific or purchase-specific terms that apply.

2. Contact Routes

Plain English summary: Please use the right contact route so we can handle your request faster.

General support

For general support, account support, event questions, refund questions, payment-support requests, safety issues, reports, intellectual-property notices, and general questions:

support@crew-app.com

Privacy and data-rights requests

For privacy requests, data-rights requests, account-deletion help, GDPR/UK GDPR requests, or questions about how Crew handles personal data:

privacy@crew-app.com

Illegal content, safety, and moderation reports

If you believe content, an event, a message, a user, or a payment request on Crew is illegal, unsafe, misleading, abusive, fraudulent, or violates Crew policies, please use the in-app reporting tools where available or contact:

support@crew-app.com

Please include enough information for us to understand the issue, such as the event name, username, message, screenshot, payment reference, or other context where appropriate.

Law-enforcement and authority requests

Public authorities, regulators, or law-enforcement bodies may contact Crew through:

support@crew-app.com

Please include your official authority, legal basis, contact information, and the specific information requested. Crew may require verification before responding.

3. No Emergency Service

Plain English summary: If you are in danger, contact local emergency services first.

CREW IS NOT AN EMERGENCY SERVICE. CREW DOES NOT PROVIDE POLICE, AMBULANCE, MEDICAL, RESCUE, TRANSPORT, ROADSIDE, OR EMERGENCY RESPONSE SERVICES.

If you believe you are in immediate danger, need urgent medical help, or are dealing with an emergency, contact local emergency services first.

Crew support is not designed for real-time emergency response.

4. No Professional Services

Plain English summary: Crew is an events platform. We do not provide regulated professional advice or services.

Crew does not provide legal, tax, accounting, financial, investment, insurance, medical, transport, travel, emergency, security, or other regulated professional services.

Information on Crew may be created by users, organisers, participants, or third parties. It may be incomplete, inaccurate, outdated, or unsuitable for your circumstances.

You should not rely on Crew content as professional advice. If you need legal, tax, medical, financial, insurance, transport, or safety advice, contact a qualified professional or the relevant public authority.

5. Platform Role

Plain English summary: Crew provides platform tools. User-created events are not automatically operated by Crew.

Crew provides tools for event discovery, event creation, registration, payments, messaging, notifications, reports, moderation, and support.

Unless Crew clearly says otherwise for a specific event or feature, Crew is not the organiser, venue operator, travel provider, transport provider, insurer, tax adviser, legal adviser, medical provider, or emergency service for user-created events.

Event organisers are responsible for the events they create or host, including event descriptions, local compliance, permissions, safety planning, delivery, cancellation handling, and any tax, invoice, licence, or reporting obligations that apply to them.

Participants are responsible for deciding whether an event, organiser, route, venue, vehicle, activity, payment, or interaction is suitable for them.

6. Company and Tax Information

Plain English summary: This section gives the core company details that users and authorities may need.

Legal operator: ALETHEIA SYSTEMS HOLDINGS LIMITED Company number: 17081867 Company type: Private limited company Registered office: Office 15201 Initial Business Centre, Unit 7, Wilson Business Park, Manchester, England, United Kingdom, M40 8WN Company register: Companies House, United Kingdom Official website: https://www.crew-app.com

VAT or tax registration information will be published where Crew is required to display it or where it becomes relevant to a specific payment, invoice, subscription, organiser payout, or local tax notice.

Crew does not currently use this legal notice to provide tax advice to users, organisers, or merchants.

7. Commercial Communications, Promotions, and Sponsored Content

Plain English summary: If Crew sends marketing or shows sponsored placements, they should be identifiable.

Crew may send service messages, event updates, payment notices, safety notices, account notices, and other operational communications.

Where Crew sends marketing emails, marketing push notifications, promotional messages, sponsored placements, paid event promotions, advertisements, or similar commercial communications, they should be identifiable as promotional or sponsored where required.

Users should be able to use available unsubscribe, notification, preference, or consent controls where required by law or platform policy.

8. Language Versions

Plain English summary: English is the main version unless the law requires something else.

Crew may provide this notice and other policies in more than one language.

If there is any conflict or ambiguity between the English version and any other translation version, the English version will control, unless applicable law requires otherwise.

If local law requires a specific local-language notice, consumer notice, privacy notice, platform notice, or payment notice, that legally required notice applies for the subject it covers.

9. Other Policies

Plain English summary: This page is only the legal notice and contact page. Other policies may apply to specific topics.

This notice does not replace Crew's other policies.

Depending on the feature, country, platform, or payment flow, the following documents may also apply:

- Terms and Conditions;

- Privacy Policy;

- Cookie Policy;

- Refund and Cancellation Policy;

- Safety Guide;

- Community Guidelines;

- organiser, participant, subscription, payment, or event-specific rules;

- Apple App Store, Google Play, Stripe, Firebase, Google Maps, or other third-party terms where applicable.

If a purchase screen, event rule, refund rule, app-store rule, payment-provider rule, or legally required notice gives a more specific rule for a subject, that more specific rule applies to that subject.

10. Changes to this Notice

Plain English summary: We may update this page when our company details, contact routes, features, laws, or platform requirements change.

Crew may update this legal notice when company information, contact addresses, support routes, regulatory requirements, product features, payment flows, app-store requirements, or platform operations change.

For major changes, Crew may give notice through the website, app, email, in-app message, or another suitable channel.

This notice is provided for transparency and does not limit rights that cannot be limited by applicable law.