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When to use this guide

Complete organizer onboarding before you publish paid events, accept registration payments, or withdraw earnings.

Recommended steps

1. Complete your profile with avatar, display name, country or region, city, and bio.
2. Open the earnings or payout entry point and choose your payout country or region.
3. Connect a Stripe account and submit the required identity, business, and payout details.
4. Return to Crew and confirm that your account can accept payments or receive payouts.
5. Before publishing a paid event, check the price, refund rules, location, schedule, safety requirements, and organizer notes.

Notes

• Onboarding information must be accurate. Stripe may request additional documents or pause payouts if it is not.
• Your payout country or region affects available currencies, payout methods, and compliance requirements.
• Organizers are responsible for their own event tax, licensing, reporting, and local compliance obligations. Crew does not calculate, collect, or file event-ticket tax for organizers unless a separate written policy says otherwise.
• Your payout country or region does not limit which countries your event route can pass through. Paid event availability is based on the event's starting country or region.
• Crew will never ask you to send bank cards, identity documents, or verification codes in chat. Sensitive onboarding details are handled through Stripe.

Why verification is required

Stripe verifies identity, business, bank, and tax information according to the rules of your country or region. If verification is incomplete, payments or payouts may be unavailable until you provide more details.

Common statuses

• Not started: the Stripe onboarding flow has not been opened.
• In progress: some information was submitted and Stripe is reviewing it or waiting for more details.
• Needs information: Stripe needs additional identity, address, bank, or tax information.
• Can accept payments: you can create paid events and receive registration payments.
• Can receive payouts: after Stripe and platform requirements are met, available balance can be paid out.

What to do

1. Use legal name, birthday, address, and bank details that match the recipient.
2. If Stripe asks for more information, complete it in Stripe instead of sending sensitive details to other users.
3. If the status does not change for a long time, contact Crew support and include the status you see.